Sindoh C300 - Page 179

12-31
Troubleshoot a problem
12
Action Yes No
1)Openthefrontdoor,andthenfirmlypushitdown.
2)Pullouttheprintcartridgetray.
3)Remove,andtheninserttheprintcartridgeofthemissing
color.
4)Inserttheprintcartridgetray,andthenclosethedoor.
5)Printthedocument.
Are some colors missing on prints?
Contact customer
support.
The problem is
solved.
❖
Mottled print and dots
Note
- Beforesolvingtheproblem,printthePrintQualityTestPages.Fromthecontrolpanel,navigateto
Settings
→ Troubleshooting → Print Quality Test Pages.
For non-touch-screen printer models, press
to navigate through the settings.
Action Yes No
Step 1
Check the printer for leaked toner contamination.
Is the printer free of leaked toner?
Go to step 2. Contact customer
support.
Step 2
1)Fromthecontrolpanel,navigateto:
Settings→Paper→TrayConfiguration→PaperSize/Type
2)Checkifthepapersizeandpapertypesettingsmatchthe
paper loaded.
Note
- Make sure that paper does not have texture or rough
finishes.
Do the settings match?
Go to step 4. Go to step 3.