12-33
Troubleshoot a problem
12
❖
Paper curl
Action Yes No
Step 1
1)Adjust the guides in the tray to the correct position for the
paper loaded.
2)Printthedocument.
Is the paper curled?
Go to step 2. The problem is
solved.
Step 2
1)Dependingonyouroperatingsystem,specifythepaper
type from the Printing Preferences or Print dialog.
Note
-
Make sure that the settings match the paper loaded.
-
You can also change the setting on the printer control
panel.Navigateto:
Settings→Paper→TrayConfiguration→PaperSize/Type
2)Printthedocument.
Is the paper curled?
Go to step 3. The problem is
solved.
Step 3
Print on the other side of the paper.
1)Removepaper,flipitover,andthenreloadpaper.
2)Printthedocument.
Is the paper curled?
Go to step 4. The problem is
solved.
Step 4
1)Loadpaperfromafreshpackage.
Note
-
Paper absorbs moisture due to high humidity. Store paper
in its original wrapper until you are ready to use it.
2)Printthedocument.
Is the paper curled?
Contact customer
support.
The problem is
solved.