Troubleshooting
Observation Possible cause Recommended action
Inconsistent communication
between instrument and
computer or instrument and
Cloud
The instrument is configured
for
both
wired and wireless
network connection.
Ensure only one connectivity option is plugged
into the instrument (either an Ethernet cable
or
a wireless adapter, but not both).
Configure for wired
or
wireless network
connection.
Weak or unstable internet
connection, especially if
configured for wireless.
Change the configuration to a wired
connection.
Use a wireless network with a stronger or
more consistent signal.
The connection between the
instrument and the computer is
not recognized
The connection is not fully
established.
Power the instrument off, then power it on
again.
If using a networked
configuration, the instrument
and computer are not on the
same subnet mask.
Contact your information technologies
department to have them ensure that the
instrument and computer are on the same
subnet mask.
If using a networked
configuration, the instrument
or computer has an invalid IP
address.
Contact your information technologies
department to have them ensure that the IP
addresses are valid.
Insufficient disk space message Insufficient disk space to save a
run.
1. In the home screen, touch
Settings4Run History4Manage.
2. Delete or transfer experiments from the
instrument.
The touchscreen is black The instrument is in sleep
mode.
Touch anywhere on the instrument
touchscreen.
The instrument is not powered
on.
If you touch the instrument touchscreen and it
remains black, check if the instrument is
powered on. The power switch is located on the
rear panel of the instrument.
If the instrument does not power on, check
that the instrument is properly plugged in.
If the instrument does not power on and the
instrument is properly plugged in, contact
Support.
Forgot PIN for instrument
profile
Non-administrator forgot
instrument profile PIN.
See “Manage all instrument profiles
(Administrator only)“ on page 37.
Administrator forgot
instrument profile PIN.
Have another administrator reset the PIN for
the forgotten-PIN profile (see “Manage all
instrument profiles (Administrator only)“ on
page 37).
B
84
QuantStudio
™
1 Real-Time PCR System Installation, Use, and Maintenance Guide
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