February 2013
2-43
ColorQube® 9303 Family
03-316-00, 03-325-00
Status Indicator RAPs
03-316-00 CCM Cannot Communicate with IOT RAP
03-316-00 The communications between the single board controller PWB through the media
path PWB and to the IME controller PWB have failed.
Initial Actions
WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 14. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
• If the fault occurs during a software upgrade, wait 15 minutes for the software program-
ming operation to complete, before performing the next action.
• Switch off the machine, then switch on the machine, GP 14.
• Check the fault history file for other 03-xxx fault codes. If the 03-xxx fault codes occur ran-
domly, the cause may be due to electrical noise. Go to OF 10 Intermittent Failure RAP.
Procedure
1. Switch off the machine, GP 14. Ensure all the connectors on the single board controller
PWB, PL 3.11 Item 13, media path driver PWB, PL 1.15 Item 5 and the IME controller
PWB, PL 92.10 Item 1 are correctly and securely seated. Switch on the machine, GP 14.
2. If the fault was detected during a software upgrade. Re-load the software set, GP 4
Machine Software.
3. Refer to WD 3.3, WD 8.2, WD 8.4 and WD 9.5. Check the wiring between PJ20 on the
single board controller PWB and PJ402 on the media path driver PWB. Check the wiring
between PJ408 on the media path driver PWB and PJ402 on the IME controller PWB.
Repair the wiring as necessary, REP 1.1.
4. Install new components as necessary:
• SBC drawer service loop harness, PL 3.11 Item 16.
• Single board controller PWB, PL 3.11 Item 13.
• Media path driver PWB, PL 1.15 Item 5.
• IME controller PWB, PL 92.10 Item 1.
03-325-00 System Detects the Machine Clock Failed to
Increment During Power On RAP
03-325-00 The software has detected that the machine clock has failed to increment within 1.5
seconds during the power on self test operation.
Initial Actions
WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 14. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
Check the fault history file for other 03-xxx fault codes. If the 03-xxx fault codes occur ran-
domly, the cause may be due to electrical noise. Go to OF 10 Intermittent Failure RAP.
Procedure
NOTE: The machine may continue to boot with this fault, but printing may be disabled. The sta-
tus code, 03-505 is raised with this fault code.
1. Switch off the machine, then switch on the machine, GP 14.
2. Re-load the software set, GP 4.
3. Check the battery on the NVM module PWB, GP 45.
4. Install new components as necessary:
• Single board controller PWB, PL 3.11 Item 13.
• Battery, PL 3.11 Item 18.
• NVM module PWB, PL 3.11 Item 17.
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