Maintenance and Troubleshooting 8 - 7
The TC75 does not
decode with reading
bar code.
Scanning application is
not loaded.
Load a scanning application on the TC75 or enable
DataWedge. See the system administrator.
Unreadable bar code. Ensure the symbol is not defaced.
Distance between exit
window and bar code is
incorrect.
Place the TC75 within proper scanning range.
TC75 is not programmed
for the bar code.
Program the TC75 to accept the type of bar code being
scanned. Refer to the EMDK or DataWedge application.
TC75 is not programmed
to generate a beep.
If the TC75 does not beep on a good decode, set the
application to generate a beep on good decode.
Battery is low. If the scanner stops emitting a laser beam upon a trigger
press, check the battery level. When the battery is low, the
scanner shuts off before the TC75 low battery condition
notification.
Note: If the scanner is still not reading symbols, contact the
distributor or the Global Customer Support Center.
TC75 cannot find any
Bluetooth devices
nearby.
Too far from other
Bluetooth devices.
Move closer to the other Bluetooth device(s), within a range
of 10 meters (32.8 feet).
The Bluetooth device(s)
nearby are not turned
on.
Turn on the Bluetooth device(s) to find.
The Bluetooth device(s)
are not in discoverable
mode.
Set the Bluetooth device(s) to discoverable mode. If
needed, refer to the device’s user documentation for help.
Cannot unlock TC75. User enters incorrect
password.
If the user enters an incorrect password eight times, the
user is requested to enter a code before trying again.
If the user forgot the password, contact system
administrator.
Table 8-1 Troubleshooting the TC75 (Continued)
Problem Cause Solution
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