System Overview
36
Aastra 470 ab R3.0
syd-0337/1.5 – R3.0 – 05.2013
Third-party CTI
Third-party CTI is an user-friendly multi-station solution. In contrast to first-party
CTI, third-party CTI controls and monitors several system phones (including cord-
less phones) via the central telephony server, which is connected with the commu-
nication server. In addition phones on ISDN and analogue interfaces can also be
monitored. PC and phone allocation is handled by the telephony server.
Connection via Ethernet with OIP
The CTI Third party connection is effected via Ethernet using the Open Interfaces
Platform (OIP). To this end the OIP is installed on the telephony server.
Application example
• Busy lamp field
• Group functionality
• Networked CTI solution
• Automatic Call Distribution (ACD)
2. 7. 2. 4 ISDN interface
Aastra 400 supports the ISDN protocols ETSI, DSS1 and QSIG. Besides the possibility
of networking various systems into a PISN (Private Integrated Services Network) via
the ISDN interface, these protocols also provide various functions that can be used
for connecting external applications (e.g. IVR systems, fax server, voice mail sys-
tems, unified messaging systems, DECT radio systems).
2. 7. 2. 5 Configuration
The Aastra 400 communication servers are configured using the AMS application,
which can communicate with the communication servers via different interfaces
(Ethernet, ISDN). A proprietary protocol is used for this purpose. With the Open In-
terfaces Platform the configuration interface is accessible for application manufac-
turers. The web-based configuration tool WebAdmin is also available for single sys-
tems.
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