164 Installation, Operation, and Maintenance
Part 3, Maintenance and Troubleshooting
9 Faults and Errors
Front (or Back) turret error • Something has interfered with the
turret rotation.
• The turret motor/encoder assembly
is inoperable.
• The turret type was changed while
the power was on and the turret
alignment procedure was not
performed.
• Turret is loose.
1 Clear any obstructions.
2 Check the Align Mode light. If it is
on, perform the alignment
procedure. See “Align Mode” on
page 150.
3 Tighten the knurled nut on the top
of the turret.
4 If the error occurs again, obtain
Agilent service.
Injector not present • There is a board failure in the
injector or GC.
• The injector cable is bad or not
securely connected to the GC.
• There is a cable failure in the GC.
• Your method specifies an incorrect
injector location (method
mismatch).
1 Make sure that the injector-to-GC
cable connection is secure.
2 Check your method to make sure it
uses the appropriate injector
location.
3 If the error remains, obtain Agilent
service.
Injector offline • There is a board failure in the
injector or GC.
• The injector cable is bad or not
connected.
• There is a cable failure in the GC.
1 Make sure that the injector to GC
cable connection is secure.
2 If the error remains, obtain Agilent
service.
No Bar Code Reader • Bar Code Reader cable not securely
connected.
• Bar Code Reader is defective.
• Tray is defective.
1 Ensure the Bar Code Reader cable
connection is secure.
2 If the problem continues, obtain
Agilent service.
No bottle in gripper • The sample vial was not found by
the gripper.
• The gripper could not grasp the vial.
• The vial was dropped during
transfer to or from the turret.
• The sensor in the gripper is
defective.
• The vial does not meet
specifications.
1 Make sure that the sample vials are
in the locations specified by the
sequence.
2 Make sure that the sample vials
meet recommended specification.
3 If you are using adhesive labels,
verify that the labels are properly
installed. See “Labeling sample
vials” on page 112.
4 If the error recurs frequently, obtain
Agilent service.
Table 2 5 Error messages (continued)
Message Probable cause Suggested action
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