G4208A User’s Guide 151
5 Maintenance and Repair
Troubleshooting
USB Flash Drive not recognized
Instant Pilot not recognized by Firmware Update Tool
Contact Agilent
If you experience other problems, please contact your local Agilent support
provider for help.
Since USB Flash Drives may vary from vendor to vendor or from type to type,
incompatibilities can occur. In general, USB Flash Drives from Sandisk and
Kingston should work. The USB Flash Drive must be FAT-16 formatted and
without encryption. See “Handling of Unsupported USB Flash Drive Formats” on
page 58 and Table 14 on page 152.
If the Instant Pilot is in “Backward compatible mode ON”, see “With 3rd Party
Control Software” on page 106, it will not be seen by the Firmware Update Tool.
In this case reconfigure the Instant Pilot to “Backward compatible mode OFF”.
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