Avaya S8500 Series - Pre-Site Tasks

Job Aid: Replacing the Avaya S8500/B/C server
10 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server
Pre-site tasks
Before you go on site, verify that the following tasks are done.
l Ask the customer for the Product ID for the server being replaced. If the customer does not
have it, run the Automatic Registration Tool (ART) to obtain the Product ID number and
port number (customer dial-up) for the replacement server.
l If the customer is using SNMP for alarming, you will need to get the IP addresses and
community names from the customer because the SNMP programming is not saved after
the replacement.
l If using the blank hard drive that comes with the server, verify that you have the correct
software and software service pack. You must install the software on the replacement
server, and you might need to install a software service pack.
l If using the blank hard drive that comes with the server, verify that you have the current
Communication Manager license and Avaya authentication files to install on the
replacement server. Go to the Remote Feature Activation (RFA) Web site to get them
(http://rfa.avaya.com
).
l Verify that the customer has a recent backup of all the system and translation files. This is
critical if the hard drive is not functional.
l Verify with the customer that you have access permissions to backup and restore the data
from the network server.
Pre-site tasks for replacing an S8500/B/C server
9
Task Description
1 Obtain CD with the correct
software release
Retrieve customer’s original CD containing
Communication Manager.
2 Get software service pack, if
appropriate
The Communication Manager software service pack
file might be available on the CD. Otherwise,
download it to your laptop from the Avaya Support
Web site (http
://support.avaya.com/). Select
Downloads then choose S8500 server.
3 Get SAMP software update Avaya Support Web site (http://support.avaya.com/
)
4 Get all configuration
information for the server
Examples include IP addresses, server name, DNS
information, and so forth.