Job Aid: Replacing the Hard Drive on the Avaya S8500 server
78 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server
Pre-site tasks
Before you go on site, verify that the following tasks are done.
l Ask the customer for the Product ID for the server having the hard drive replaced. If the
customer does not have it, run the Automatic Registration Tool (ART) to obtain the Product
ID number and port number (customer dial-up) for the replacement hard drive.
l If the customer is using SNMP for alarming, you will need to get the IP addresses and
community names from the customer because the SNMP programming is not saved after
the replacement.
l Verify that you have the correct software and software service pack. You must install the
software on the server with the replaced hard drive, and you might need to install a
software service pack.
l Verify that you have the current license and Avaya authentication files to install on the new
hard drive. Go to the Remote Feature Activation (RFA) Web site to get them (http://
rfa.avaya.com).
l Verify that the customer has a recent backup of all the system and translation files. This is
critical if the hard drive is not functional.
l Verify with the customer that you have access permissions to restore the data from the
network server.
Pre-site tasks for replacing a hard drive on an S8500 server
9 Task Description
1 Obtain CD with the correct
software release
Retrieve from the customer their software CD containing
Communication Manager.
2 Get software service pack, if
appropriate
The Communication Manager software service pack file
might be available on the CD. Otherwise, download it to
your laptop from the Avaya Support Web site (http//
www.avaya.com/support). Select Software & Firmware
Downloads > S8700 server > Software Download.
3 Get all configuration
information for the server, for
example, IP addresses, server
name, DNS information, and
so forth
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