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Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP)
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Chapter 8 Monitoring the Cisco Unified IP Phone Remotely
Device Logs
Device Logs
The Device Logs area on a phone’s web page provides information you can use to help monitor and
troubleshoot the phone:
• Console Logs—Includes hyperlinks to individual log files. The console log files include debug and
error messages received on the phone.
• Core Dumps—Includes hyperlinks to individual dump files.
• Status Messages area—Displays up to the 10 most recent status messages that the phone has
generated since it was last powered up. You can also see this information from the Status Messages
screen on the phone. Table 7-2 describes the status messages that can appear.
To display the Status Messages, access the web page for the phone as described in Accessing the
Web Page for a Phone, page 8-2, and then click the Status Messages hyperlink.
• Debug Display area—Displays debug messages that may be useful to Cisco TAC if you require
assistance with troubleshooting.
Streaming Statistics
A Cisco Unified IP Phone can stream information to and from up to five devices simultaneously. A
phone streams information when it is on a a call or running a service that sends or receives audio or data.
The streaming statistics areas on a phone’s web page provide information about the streams. Most calls
use only one stream (Stream 1), but some calls use additional streams. For example, a barged call uses
Stream 1 and Stream 2.
To display a Streaming Statistics area, access the web page for the phone as described in Accessing the
Web Page for a Phone, page 8-2, and then click the Stream 1, Stream 2, Stream 3, Stream 4,or Stream
5 hyperlink.
Table 8-5 describes the items in the Streaming Statistics areas.
LLDP Neighbor
IP Address
IP address of the neighbor device discovered by LLDP protocol.
LLDP Neighbor
Port
Neighbor device port to which the phone is connected discovered by LLDP
protocol.
Table 8-4 Access Area and Network Area Items (continued)
Item Description
Table 8-5 Streaming Statistics Area Items
Item Description
Remote Address IP address and UDP port of the destination of the stream.
Local Address IP address and UPD port of the phone.
Start Time Internal time stamp indicating when Cisco Unified Communications Manager requested that the
phone start transmitting packets.
Stream Status Indication of whether streaming is active or not.
Host Name Unique, fixed name that is automatically assigned to the phone based on its MAC address.
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