Chapter 9 Troubleshooting
Troubleshooting CMS Sessions
9-6
Catalyst 2900 Series XL and Catalyst 3500 Series XL Software Configuration Guide
78-6511-05
In an Internet Explorer
browser session, you
receive a message stating
that the CMS page might
not display correctly
because your security
settings prohibit running
ActiveX controls.
A high security level prohibits ActiveX controls, which Internet Explorer
uses to launch the Java plug-in, from running.
1. Start Internet Explorer.
2. From the menu bar, select Tools > Internet Options.
3. Click the Security tab.
4. Click the indicated Zone.
5. Move the Security Level for this Zone slider from High to Medium
(the default).
6. Click Custom Level and verify that the four ActiveX settings are set
to prompt or enabled.
Configuration changes are
not always reflected in an
Internet Explorer 5.0
browser session.
Microsoft Internet Explorer 5.0 does not automatically reflect the latest
configuration changes. Make sure you click the browser Refresh button
for every configuration change.
Link graphs do not display
information in an Internet
Explorer 5.0 browser.
(For switches running
software earlier than
Cisco IOS
Release 12.0(5)WC(1).)
Your browser security settings could be incorrect. If your browser security
settings are correct, the lower right corner of your browser screen should
have a green circle with a checkmark. If it does not, follow these steps:
1. Start Internet Explorer.
2. From the menu bar, select Tools > Internet Options.
3. From the Internet Options window, click Advanced.
4. Select the Java logging enabled and JIT compiler for virtual
machine enabled check boxes, and click Apply.
5. In the Internet Options window, click General.
6. In the Temporary Internet Files section, click Settings, click Every
visit to the page, and click OK.
7. In the Internet Options window, click Security, click Trusted Sites,
and click Sites.
8. Deselect Require server verification.
Table 9-3 Common CMS Session Problems (continued)
Problem Suggested Solution
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