DGSHAPE DWX-52DCi - Driver Installation Is Impossible

Installation Problems
90
Chapter 4 FAQ
Driver Installation Is Impossible
If installation quits partway through or if VPanel does not recognize the machine, the driver may not have been
installed correctly. In such cases, perform the following procedures. (If procedure A does not solve your problem,
perform procedure B.)
Windows 10 and 8.1 (Procedure A)
1. Connect the machine to the computer with the USB cable and turn on the machine.
2. Click [Desktop].
3. Right-click the [Start] button, and then click [Control Panel].
4. Click [View devices and printers] or [Devices and Printers].
5. Check that the model you are using is displayed under "Unspecied."
6. Right-click the icon of the model you are using, and then click [Remove device].
7. When the message "Are you sure you want to remove this device?" is displayed, click [Yes].
8. Check that the icon for the model you are using is no longer displayed under "Unspecied."
9. Temporarily disconnect the USB cable connecting the machine to the computer, and then reconnect these
devices. If the printer icon for the machine you are using is displayed under "Printers," the driver has been
successfully installed.
If this does not solve the problem, perform the procedure under "Windows 10 and 8.1 (Procedure B)."
Windows 10 and 8.1 (Procedure B)
1. Connect the machine to the computer with the USB cable and turn on the machine.
2. If the [Found New Hardware] message appears, click [Close] to close it. Disconnect any USB cables for printers or
other such equipment other than this machine.
3. Click [Desktop].
4. Right-click the [Start] button, and then click [Device Manager].
5. If the [User Account Control] window appears, click [Continue]. [Device Manager] appears.
6. Click [Show hidden devices] from the [View] menu.
7. In the list, nd [Printers] or [Other devices], and then double-click it. Under the selected item, click the name of
the model you are using or [Unknown device].
8. Click [Uninstall] from the [Action] menu.
9. In the "Conrm Device Uninstall" window, click [OK]. Close [Device Manager].
10. Detach the USB cable from the computer, and then restart Windows.
11. Uninstall the driver. Carry out the procedure from step 3 on P.92 "Windows 10 and 8.1" (in "Uninstalling the
Driver") to uninstall the driver.
12. Reinstall the driver again according to the procedure in the "Setup Guide" ("Installing the Software") or under
P.87 "Installing the Driver Separately"
.