Troubleshooting
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Q6: The GV-ASManager cannot receive card messages from the GV-Reader
connected to the GV-AS / GV-EV Controller through RS-485 interface.
1. Make sure the GV-Reader is correctly wiring to the controller and Switch 4 on the GV-
Reader is set to OFF.
2. Make sure the correct GV-Reader ID is set on the controller.
Q7: I can’t change the Advanced Settings on the Web interface of the GV-AS /
GV-EV Controller. The “Submit” button is missing.
To modify the Advanced Settings, make sure the Web Setting Switch on the controllers is
set to ON. For the location of the Web Setting Switch, refer to the Web Setting Switch
section of each GV-AS / GV-EV Controller or GV-ASNet / GV-ASBox.
Q8: After installing GV-ASManager, the message “d3dx9_40.dll cannot be
found” appears.
Make sure DirectX End-User Runtimes is installed and restart the computer afterwards. To
install DirectX End-User Runtimes, insert the supplied Software DVD to your computer, and
select Install DirectX End-User Runtimes (November 2008).
Q9: How can I find more help?
Visit our website at http://www.geovision.com.tw
Write to us at support@geovision.com.tw
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