9 Troubleshooting
The TaiShan Server Troubleshooting covers:
l Troubleshooting process
Troubleshooting is a process of using appropriate methods to find the cause of a fault and
rectify the fault. The troubleshooting process is to narrow down the scope of possible
causes for a fault to reduce troubleshooting complexity, identify the root cause, and
rectify the fault.
l Fault information collection
If a fault occurs on a server, collect logs for fault diagnosis.
l Fault diagnosis
Fault diagnosis rules and tools help Huawei technical support engineers and maintenance
engineers to analyze and rectify faults according to alarms and hardware fault symptoms.
l Software and firmware upgrade
Software and firmware upgrade packages can be downloaded by server model and
installed as needed.
l Preventive maintenance
Preventive maintenance promptly detects, diagnoses, and rectifies server faults.
TaiShan 2280 V2 Server
User Guide
9 Troubleshooting
Issue 01 (2019-07-01) Copyright © Huawei Technologies Co., Ltd. 131
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