IBM DS3500 - Gather Support Information

Chapter 14. Administration - Support 339
Draft Document for Review March 28, 2011 12:24 pm 7914support2-0209.fm
򐂰 View Online Help - Clicking on this link displays the DS Storage Manager Online Help and
is further discussed in 14.15, “View Online Help” on page 446.
򐂰 About IBM System Storage DS - Clicking this link displays the version information of the
DS Storage Manager software as described in 14.16, “About IBM System Storage DS
Storage Manager” on page 446.
14.2 Gather Support Information
This wizard is an automated way to collect data for remote troubleshooting and analysis of
problems with the storage management software and hardware. All of the files that are
gathered are compressed into a single archive in a zipped file format which is sometimes
referred to as the CASD log (Collect All Support Data). You can then send the zip archive to
your IBM Customer Support representative for troubleshooting and further analysis.
There are two ways to open the Collect All Support Data window:
1. Click the link Gather Support Information in the main Support tab (Figure 14-1 on
page 338) to open the Collect All Support Data window (Figure 14-3 on page 340).
2. Click on the menu item Advanced  Troubleshooting  Support Data  Collect... as
shown in Figure 14-2 to open the Collect All Support Data window (Figure 14-3 on
page 340).
Figure 14-2 Open the Collect All Support Data window from the Advanced menu
The Collect All Support Data window allows you to specify the filename and directory
location where the DS3500 support data will be saved. The “Which data am I collecting?”
link in the window displays the relevant section of the Storage Manager help file that contains
the complete list of files collected by the wizard.
Attention: In situations where a critical event has occurred that results in the loss of
access to physical drives, logical drives or arrays, we recommend that you do not attempt
to resolve the problem yourself. Instead you should always save the CASD log and contact
your IBM Customer Support representative for assistance.