IBM DS3500 - Collect Drive Data

Chapter 14. Administration - Support 343
Draft Document for Review March 28, 2011 12:24 pm 7914support2-0209.fm
2. Click the Automatically collect support data for critical events check box in the new
window (Figure 14-9) to enable the automatic data collection and, optionally, you can use
the Change... button to specify the destination directory for the collected data. The value
of the Support data filename cannot be changed.
Figure 14-9 The Automatic Support Data Collection window
14.2.3 Collect drive data
You can save diagnostic data from all of the physical drives installed in the DS3500 storage
subsystem. This drive diagnostic data is only readable by your IBM Customer Support
representative and this option is normally only used at their specific request.
Each drive in the DS3500 storage subsystem keeps a log of statistical information that can be
used by your IBM Customer Support representative to analyze the performance of your drives
and for troubleshooting any drive problems that might exist.
1. In the DS Storage Manager (Subsystem Management) window, click on the Advanced 
Troubleshooting  Collect Drive Data menu command to start the Collect Drive Data
window as shown in Figure 14-10.
Figure 14-10 Collect Drive Data
Note: This log is saved as part of the Collect All Support Data log (14.2.1, “Saving the
Support Data” on page 340).