Contacting the Factory for Assistance
If the unit fails to operate correctly despite troubleshooting efforts,
contact the II Morrow factory for assistance. The factory address and
phone number are:
II Morrow Inc.
2345 Turner Road S.E.
Salem, OR 97302
U.S.A.
Phone (503) 581-8101, or 1-800-525-6726
Be prepared to offer the following information about the installation:
Ö system configuration, including number of NMCs, sensor,
antennas, etc.
Ö model numbers, part numbers with mod level, and serial
numbers
Ö software (SW) version numbers
Ö firmware (FW) version numbers
Ö description of problem
Ö
efforts made to isolate the problem
Ö
mounting location of each system component
Ö
computed lat/long position shown on the NMC
Ö
UTC time and date
Ö
local time
Ö
antenna location
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Troubleshooting Apollo NMS
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