Juniper MX104 - Chapter 29 Packing and Returning Components; Packing and Returning Components; Returning a Hardware Component to Juniper Networks, Inc

CHAPTER 29
Packing and Returning Components
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Returning a Hardware Component to Juniper Networks, Inc. on page 209
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Guidelines for Packing Hardware Components for Shipment on page 210
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Packing the MX104 Router for Shipment on page 210
Returning a Hardware Component to Juniper Networks, Inc.
If a problem cannot be resolved by the JTAC technician, a Return Materials Authorization
(RMA) is issued. This number is used to track the returned material at the factory and to
return repaired or new components to the customer as needed.
NOTE: Do not return any component to Juniper Networks, Inc. unless you
have first obtained an RMA number. Juniper Networks, Inc. reserves the right
torefuse shipments that do not havean RMA. Refused shipments are returned
to the customer by collect freight.
For more information about return and repair policies, see the customer support Web
page at http://www.juniper.net/support/guidelines.html.
For product problems or technical support issues, contact the Juniper Networks Technical
Assistance Center (JTAC) by using the Case Manager link at
http://www.juniper.net/support/ or at 1-888-314-JTAC (within the United States) or
1-408-745-9500 (from outside the United States).
To return a hardware component:
1. Determine the part number and serial number of the component.
2. Obtain an RMA number from the Juniper Networks Technical Assistance Center (JTAC).
You can send e-mail or telephone as described above.
3. Provide the following information in your e-mail message or during the telephone call:
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Part number and serial number of component
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Your name, organization name, telephone number, and fax number
209Copyright © 2017, Juniper Networks, Inc.