CHAPTER 22
Contacting Customer Support
•
Contacting Customer Support on page 105
•
Returning a SRX1500 Services Gateway Component to Juniper Networks on page 106
•
Locating the SRX1500 Services Gateway Chassis Serial Number and Agency
Labels on page 106
•
Listing the SRX1500 Services Gateway Component Details with the CLI on page 107
•
Information You Might Need to Supply to JTAC on page 108
•
Required Tools and Parts for Packing the SRX1500 Services Gateway on page 108
•
Packing the SRX1500 Services Gateway for Shipment on page 109
•
Packing SRX1500 Services Gateway Components for Shipment on page 110
Contacting Customer Support
Once you have located the serial numbers of the device or component, you can return
the device or component for repair or replacement. For this, you need to contact Juniper
Networks Technical Assistance Center (JTAC).
You can contact JTAC 24 hours a day, 7 days a week, using any of the following methods:
•
On the Web: Using the Case Manager link at http://www.juniper.net/support/
•
By telephone:
•
From the US and Canada: 1-888-314-JTAC
•
From all other locations: 1-408-745-9500
NOTE: If contacting JTAC by telephone, enter your 11-digit case number
followed by the pound (#) key if this is an existing case, or press the star
(*) key to be routed to the next available support engineer.
Related
Documentation
Returning a SRX1500 Services Gateway Component to Juniper Networks on page 106•
• Locating the SRX1500 Services Gateway Chassis Serial Number and Agency Labels
on page 106
105Copyright © 2017, Juniper Networks, Inc.
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