• Listing the SRX1500 Services Gateway Component Details with the CLI on page 107
• Information You Might Need to Supply to JTAC on page 108
Returning a SRX1500 Services Gateway Component to Juniper Networks
To return an SRX1500 Services Gateway or component to Juniper Networks for repair or
replacement:
1. Determine the part number and serial number of the services gateway or component.
2. Obtain a Return Materials Authorization (RMA) number from JTAC.
NOTE: Do not return the services gateway or any component to Juniper
Networksunlessyou havefirstobtained an RMAnumber. Juniper Networks
reserves the right to refuse shipments that do not have an RMA. Refused
shipments are returned to the customer via collect freight.
3. Pack the SRX1500 Services Gateway or component for shipping.
For more information about return and repair policies, see the customer support webpage
at http://www.juniper.net/support/guidelines.html.
For product problems or technical support issues, open a support case using the Case
Manager link at http://www.juniper.net/support/ or call 1-888-314-JTAC (within the United
States) or 1-408-745-9500 (outside the United States).
Related
Documentation
Contacting Customer Support on page 105•
• Locating the SRX1500 Services Gateway Chassis Serial Number and Agency Labels
on page 106
• Listing the SRX1500 Services Gateway Component Details with the CLI on page 107
• Information You Might Need to Supply to JTAC on page 108
Locating the SRX1500 Services Gateway Chassis Serial Number and Agency Labels
The chassis serial number is located on the side of the chassis.
Related
Documentation
Contacting Customer Support on page 105•
• Returning a SRX1500 Services Gateway Component to Juniper Networks on page 106
• Listing the SRX1500 Services Gateway Component Details with the CLI on page 107
• Information You Might Need to Supply to JTAC on page 108
Copyright © 2017, Juniper Networks, Inc.106
SRX1500 Services Gateway Hardware Guide
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