Information You Might Need to Supply to JTAC
When requesting support from JTAC by telephone, be prepared to provide the following
information:
•
Your existing case number, if you have one
•
Details of the failure or problem
•
Type of activity being performed on the services gateway when the problem occurred
•
Configuration data displayed by one or more show commands
•
Your name, organization name, telephone number, fax number, and shipping address
Related
Documentation
Contacting Customer Support on page 105•
• Returning a SRX1500 Services Gateway Component to Juniper Networks on page 106
• Locating the SRX1500 Services Gateway Chassis Serial Number and Agency Labels
on page 106
• Listing the SRX1500 Services Gateway Component Details with the CLI on page 107
• Packing the SRX1500 Services Gateway for Shipment on page 109
Required Tools and Parts for Packing the SRX1500 Services Gateway
To remove the components from the SRX1500 Services Gateway or to remove the
services gateway from a rack, you need the following tools and parts:
•
Blank panels to cover empty slots
•
Electrostatic bag or antistatic mat for each component
•
Electrostatic discharge (ESD) grounding wrist strap
•
Flat-blade screwdriver, approximately 1/4 in. (6 mm)
•
Phillips (+) screwdrivers, numbers 1 and 2
Related
Documentation
Contacting Customer Support on page 105•
• Returning a SRX1500 Services Gateway Component to Juniper Networks on page 106
• Locating the SRX1500 Services Gateway Chassis Serial Number and Agency Labels
on page 106
• Information You Might Need to Supply to JTAC on page 108
• Packing the SRX1500 Services Gateway for Shipment on page 109
Copyright © 2017, Juniper Networks, Inc.108
SRX1500 Services Gateway Hardware Guide
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