Troubleshooting
10-14
Error Code:2101,
2102, 2103, 2201, 2202,
2203, 2231, 3101
Did you enter an invalid host
name or IP address?
Enter the correct host name or IP
address.
—
Is the wrong port number
specified?
Specify the correct port number. —
Are you correctly connected
to the network?
Make sure that the network cable has
been correctly connected.
Make sure that the network
environment (server, hub, or other
LAN network) is operating correctly.
—
Error Code:4701,
5101, 5102, 5103, 5104,
7102, 720f
– Turn the main power switch off and
then on. If this occurs repeatedly,
write down the error code that
appears in the message display and
contact a service technician. (See the
procedure in
Machine failure. Call
service.)
—
Error Code:9181
Have more than 999 original
pages been scanned?
If there are more than 999 original
pages, send the pages in separate
batches.
—
Scan To Email Error Code
Error Code:1101
Is the SMTP/POP3 server
name incorrect?
Set the correct server name in
Command Center RX.
—
Error Code:1102
Did you specify an invalid
user or password?
Enter the correct user name and
password.
—
Error Code:1104
Did you specify the
destination address?
Specify the destination address. —
Error Code:1105
Is SMTP protocol enabled? Enable SMTP protocol in Command
Center RX.
—
Error Code:2101,
2102, 2103, 2201, 2202,
2203
Is "Other Authenticate"
selected when POP before
SMTP authentication is
performed?
Select a valid POP3 user other than
"Other".
—
Is the specified server an
SMTP server?
Set the correct server name in
Command Center RX.
—
Are you correctly connected
to the network?
Make sure that the network cable has
been correctly connected.
Make sure that the network
environment (server, hub, or other
LAN network) is operating correctly.
—
Error Code:2204
Were you attempting to
send too much data?
Change the size that can be sent in
Command Center RX.
—
Error Message Checkpoints Corrective Actions
Reference
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