Diagnostic Information 2-69
5055-01X
Finisher
Use the following table to find solutions to problems with the optional
finisher.
Symptom Cause Solution
Paper
frequently
jams in the
finisher.
The finisher and
printer are
misaligned.
The printer and
finisher have been
moved.
Attempting to staple,
hole punch, or offset
print jobs on print
media other than
paper.
Paper frequently jams in the
finisher. Properly align the finisher
with the printer. Align the top of the
guide rail with the line on the
holding plate by rotating the two
alignment knobs closest to the
holding plate. This action raises or
lowers the guide rail, depending on
which way the knobs are turned.
The edge of the guide rail should
line up with the sticker where the
white and gray portions divide.
Restrict use of the finisher to plain
paper. You cannot hole punch
transparencies, card stock, labels,
or envelopes.
Printer only
prints to bin 1
or bin 2.
The finisher cables
are not connected
properly.
The printer driver
and the operator
panel settings are
different.
Check the cable connections.
Make sure your printer driver is set
to direct the output to the bin you
want.
Printer settings selected from a
software application or driver
override default settings selected
from the operator panel.
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