Error code Description Action
241.46 Motor 2 (Separator/Passthrough) motor ramp
(end ramp - did not reach speed, typical pack
feed paper jam).
Go to
“Tray 1 jam service check” on page 103.
241.47 Motor 3 motor stalled. Go to
“Tray 1 jam service check” on page 103.
241.48 Motor 3 motor PWM overflow error (underspeed).
Motor underspeed (max PWM and motor
underspeed, typical accordion jam).
Go to
“Tray 1 jam service check” on page 103.
241.49 Motor 3 motor ramp (end ramp - did not reach
speed, typical pack feed paper jam).
Go to
“Tray 1 jam service check” on page 103.
Tray 1 jam service check
Action Yes No
Step 1
Check the pick tires.
Are they free of wear or damage?
Go to step 2. Replace the pick
tires.
Step 2
Check the tray guides and wear strips.
Are they free of wear or damage?
Go to step 3. Replace the tray
insert.
Step 3
Check the front input guide.
Is it free of damage?
Go to step 4. Replace the front
input guide. See
“Front input guide
removal” on
page 235.
Step 4
a POR into the Diagnostics menu and perform a feed test:
Diagnostics Menu > Input Tray Tests > Feed Tests > Tray 1 >
Continuous
b Cancel the test after five pages.
Does the printer successfully feed the five pages into the output
bin?
Go to step 7. Go to step 5.
Step 5
Observe the location of the jammed paper.
Are the first page fed to the output bin, the second page jammed
in the rear door, and the third page jammed in the input tray?
Go to step 6. Replace the trailing
edge sensor. See
“Trailing edge
sensor removal” on
page 246.
Step 6
Check the ACM assembly.
Is it free of wear or damage?
Go to step 7. Replace the ACM
assembly. See
“ACM
assembly removal”
on page 251.
4514-2xx
Diagnostics and troubleshooting
103
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