8 - 12 MC9190-G Integrator Guide
Magnetic Stripe Reader
During data
communications,
no data was
transmitted, or
transmitted data
was incomplete.
MC9190-G detached
from CAM during
communications.
Re-attach MC9190-G to CAM and retransmit.
Incorrect cable
configuration.
See the System Administrator.
Communications
software is not installed
or configured properly.
Perform setup as described in
Chapter 2, Accessories
.
Table 8-7
Troubleshooting The Cable Adapter Module (Continued)
Symptom Possible Cause Action
Table 8-8
Troubleshooting the Magnetic Stripe Reader
Symptom Possible Cause Action
MSR cannot
read card.
MC9190-G detached
from MSR during card
swipe.
Re-attach MC9190-G to MSR and reswipe the card.
Faulty magnetic stripe on
card.
See the System Administrator.
MSR application is not
installed or configured
properly.
Ensure the MSR application is installed on the MC9190-G.
Ensure the MSR application is configured correctly.
MC9190-G
battery is not
charging.
MC9190-G was removed
from MSR or MSR was
unplugged from AC
power too soon.
Ensure MSR is receiving power. Ensure MC9190-G is attached
correctly. Confirm that the battery is charging. If a MC9190-G battery
is fully depleted, it can take up to four hours to fully recharge a
battery (if the MC9190-G is off and longer if the MC9190-G is
operating).
For Windows Mobile 6.5 devices, view battery status by tapping
Start
>
Settings
>
System
>
Power
.
For WinCE 6.0 devices, view battery status by tapping
Start
>
Settings
>
Control Panel
>
Power
.
Battery is faulty. Verify that other batteries charge properly. If so, replace the faulty
battery.
The MC9190-G is not
fully attached to the
MSR.
Detach and re-attach the MSR to the MC9190-G, ensuring it is firmly
connected.
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