Motorola MC9190-G - Troubleshooting Cable Adapter Module Issues

Maintenance & Troubleshooting 8 - 13
Modem Module
During data
communications,
no data was
transmitted, or
transmitted data
was incomplete.
MC9190-G detached
from MSR during
communications.
Reattach MC9190-G to MSR and retransmit.
Incorrect cable
configuration.
See the System Administrator.
Communications
software is not installed
or configured properly.
Perform setup as described in Chapter 2, Accessories .
Table 8-8 Troubleshooting the Magnetic Stripe Reader (Continued)
Symptom Possible Cause Action
Table 8-9 Troubleshooting the Modem Module
Symptom Possible Cause Action
MC9190-G is
not
communicating
through the
modem.
The modem cable is not
fully connected.
Connect the modem cable securely to both the modem and the
telephone jack.
Modem is not securely
connected to the
MC9190-G.
Reconnect the modem firmly to the MC9190-G.
Communication software
is not installed or
configured properly.
Set up the communication software as described in Chapter 2,
Accessories .
Problem in the telephone
lines.
Connect a conventional telephone and dial the remote modem to
verify the telephone lines are functioning. If the remote modem does
not answer the call and emit answering tones, contact the remote
System Administrator.
MC9190-G’s battery is low
or discharged, which shuts
off power to the modem.
Install a charged battery in the MC9190-G, or use an external DC
power adapter to recharge the battery.