8 - 14 MC9190-G Integrator Guide
ActiveSync
fails.
A partnership was not
established with the host
computer.
Establish a partnership with the host computer (see
Chapter 2,
Accessories
).
Host computer is not
selected in the
ActiveSync window on
the MC9190-G.
Select a host computer in the ActiveSync window, and perform
setup (see
Chapter 2, Accessories
).
Modem RAS connection
not allowed by host
computer.
Select RAS connection in the host computer (File > Connection
Settings window). Refer to the ReadMe files located in the Microsoft
ActiveSync folder on the host computer.
MC9190-G or modem was
disconnected from the
telephone line while
ActiveSync was in
progress.
Disconnect the modem cable for 30 seconds to hang up the local
telephone connection. Close any open windows on the MC9190-G
and any modem connections.
Synchronization occurred,
but the session is
configured to close
immediately after
synchronization is
complete.
Verify the setting of the When manually synchronizing
disconnect when complete checkbox by tapping Start >
ActiveSync > Menu > Options > Schedule tab.
Dial-out fails Location setting is
incorrect.
Verify Dialing Locations. Verify Dialing Patterns are correct for the
current location. For example, enter ‘G’ in the For local calls, dial:
field to dial directly, or ‘9,G’ if the telephone system requires dialing
‘9’ first to access an outside line.
Incorrect server phone
number.
Verify the connection phone number in the Connecting window.
Pulse dialing not
supported for country.
Use a connection within a tone-dialing system.
The Connection Manager
routes are incorrect.
Warm boot the MC9190-G and confirm the connection settings.
Table 8-9
Troubleshooting the Modem Module (Continued)
Symptom Possible Cause Action
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