Neopost MACH 5 User Manual

SECTION 2
TROUBLESHOOTING
14
The Ink Tank(s)
CONDITION
PROBLEM
SOLUTION
Installed New Ink Tank and
shortly after the related Ink
Channel (color) stopped
printing and or the related
color tube went empty.
CAUTION! Do NOT continue
printing in this condition.
Damage to the Printhead will
result.
One or more of the “septum needles”
didn’t fully puncture the septum seal on
the new Ink Tank.
Antistatic Brush Assembly was not
installed properly.
Defective Ink Tank. Septum seal is not
being punctured by needle.
Try removing and re-
installing the Tank. See
“Installing The Ink Tanks”.
Is the Antistatic Brush
Assembly pinching tubes?
Replace defective Ink Tank.
Please contact your support
representative to report
issue.
Ink Level status is
displayed as “Out”,
but there is still ink in
the Tank.
Toolbox System Status
is displaying “Ink_Out_X”
(X = color or multiple)
Visible ink level sensor does not see
the presence of ink in the Tank.
Printer is not on a stable, level surface;
causing ink level sensor to give a
premature “Out” condition.
QA Chip on Tank may have been
corrupted; due to improper
removal/install.
Inaccurate estimation
Clean prism on Tank. See
section titled “Cleaning Ink
Tank Contacts & Prism”.
Place printer on stable, level
surface.
Replace Ink Tank.
To avoid damaging
additional Ink Tanks, please
see section titled “Replacing
The Ink Tanks”.
To help improve Ink Level
estimation accuracy; make
sure the firmware is up-to-
date and try to minimize
manual cleaning printhead.
Ink Level status is
displayed as “0%”,
but there is still ink in
the Tank.
Toolbox System Status is
displaying “Ink_Out_X”
(X = color or multiple)
System has calculated that 250 ml of
ink has been used from this Tank.
Note: To avoid problems that can be
caused by an Ink Channel running out
of ink; the Tank should be flagged as
“Out” or “0%” before it is totally dry.
Ink Tanks are overfilled by a small
percentage to compensate for this
stranded ink.
QA Chip on Tank may have been
corrupted; due to improper
removal/install.
To help improve Ink Level
estimation accuracy; make
sure the firmware is up-to-
date and try to minimize de-
priming/re-priming system.
Replace Ink Tank.
Please see section titled
“Replacing The Ink Tanks”.
Ink Level status is
displayed as “?”.
Toolbox System Status
is displaying “Tank_Missing_X”
(X = color or multiple)
Poor connection between QA Chip
contacts and printer.
Un-authorized Ink Tank installed.
QA Chip on Tank may have been
corrupted; due to improper
removal/install.
Clean contacts. See section
titled “Cleaning Ink Tank
Contacts & Prism”.
Purchase/install Authorized
Tank.
Replace Ink Tank.
To avoid damaging
additional Ink Tanks, please
see section titled “Replacing
The Ink Tanks”.

Neopost MACH 5 Specifications

General

Brand	Neopost
Model	MACH 5
Category	Printer
Language	English