Neopost MACH 5 User Manual

SECTION 2
TROUBLESHOOTING
18
Power (Power-Up) Problems
CONDITION
PROBLEM
SOLUTION
Main Power Switch is ON,
but the ON/OFF button
does not illuminate.
No power being delivered
to printer or print engine
not powered-on.
Check that the power cord is plugged in.
Check that the wall power outlet is live.
Check that Main Power Switch is turned ON.
Press the ON/OFF button and wait 45
seconds.
ON/OFF button pressed
more than once.
After pressing the ON/OFF button it takes
about 45 seconds for the print engine to
power-up and the lights to illuminate.
Problem within printer.
(ON/OFF Button, Fuse,
Receptacle, Power
Supply, Main PCB)
Try powering-up engine using small red
button, located below power connection on
Main PCB. If it powers up then there is an
issue with the ON/OFF button.
Disconnect Power Cord and check Fuse in
Receptacle. Replace bad Fuse.
If Fuse is OK, reconnect power and check
output on Receptacle. Replace receptacle if
bad.
If Receptacle is OK check input to Power
Supply. If Input to power supply is OK then
check Power Supply Output.
If output is bad, replace Power Supply.
If Power Supply is providing power (24VDC)
to Main PCB, replace Main PCB.
Wrong model selection in
Toolbox
Check “set_model” in Toolbox, Service
Menus, Commands Help menu.
M1 = MACH 5. M2 = MACH 8.
Valid for FW 2014xxxx or higher

Neopost MACH 5 Specifications

General

Brand	Neopost
Model	MACH 5
Category	Printer
Language	English