SECTION 2
TROUBLESHOOTING
7
SECTION 2 – Troubleshooting
The following troubleshooting guides are provided to assist you in solving any problems that might occur
with the Digital Color Printer. We have tried to make them as complete as possible, but this section will
always be evolving.
POWER-DOWN THE PRINTER AND DISCONNECT THE POWER CORD BEFORE
PERFORMING MAINTENANCE/REPAIR.
THERE ARE HIGH VOLTAGES PRESENT BEHIND THE SIDE COVERS!
Print Quality Issues:
Many things can contribute to print quality issues. Here is a list of things to check:
To reduce print quality issues, the print engine should remain powered-on. Even in its standby state,
the printer will run routine maintenance cycles to help keep the printhead nozzles hydrated and clean.
Verify that the media you are printing on is an “inkjet suitable” media. See Paper Types below.
Verify that the “graphic” you are printing is of a high quality. See Graphic Types below.
Check to be sure the printer has an adequate supply of ink (30% or more) in all five Ink Tanks.
Check to be sure all five color tubes, at both sides of the printhead cartridge, have ink filling them. If
not, the cartridge will need to be removed, the printhead nozzle surface re-wetted using deionized or
distilled water, and the cartridge reinstalled. Please refer to the appropriate sections in this manual for
removing and installing the printhead cartridge.
Try removing air bubbles from printhead and system using the “Printhead Cartridge Conditioning”
routine or Toolbox utility feature “Circulate Ink”.
Note: Do not run the Circulate Ink feature more than twice in a row.
Replace the Printhead Cartridge. Generally when the ink supply is adequate and the print quality
remains poor, even after cleaning; the printhead cartridge should be replaced. Please refer to
“Replacing the Printhead Cartridge”.
Compatible Paper Types: (look for inkjet suitable stocks)
Inkjet Paper - all types (recommended for best color output).
Copier Paper
Card Stock
Kromekote
Coated Paper - Gloss finish
Coated Paper - Satin finish
Coated Paper - Matte finish
Incompatible Paper Types:
Color Laser Gloss
Digital Printer Gloss
Any Post Print Coated Substrate (aqueous, gravure or UV)
Compatible Graphic Types:
In general; scalable, vectorized art will produce the best images and color.
Note: Graphic types are not really printer dependent. They are dependent on the software program
being used to print the graphic, and what types of graphics that program can handle.
Incompatible Graphic Types:
Low resolution and web images will not produce quality output and should not be used.
To Next Page
Loading...
Need help?
General
