Neopost MACH 5 User Manual

SECTION 2
TROUBLESHOOTING
15
The ink used in this system may be harmful if swallowed.
Keep new and used printhead cartridges and ink tanks out of reach of children.
Discard unwanted printhead cartridges and empty ink tanks immediately.
The Printhead Cartridge
The Memjet printhead cartridge contains over 70,000 inkjet nozzles. These nozzles are divided into ten
rows; two rows of nozzles for each color channel. Due to the high number of nozzles; it is not uncommon
for some nozzles to become contaminated or clogged.
CONDITION
PROBLEM
SOLUTION
Mixed, mottled, muddy
or distorted colors.
Ink color channel mixing within the
printhead cartridge/nozzles.
Print Engine was opened to angle greater
than 60º.
Incompatible media.
Table is not level.
Printer was not powered-down properly.
Printhead may not have been cleaned or
capped. Ink system may not have been
stabilized.
Refer to “Printhead Cartridge
Conditioning”.
Do NOT open Print Engine to
angle greater than 60º.
Use inkjet suitable media
Make sure table that printer is
placed on is level.
Make sure to power-down the
printer using the ON/OFF button,
before shutting off the Main
Power Switch.
Thin, crisp vertical
line(s) of missing color.
Clogged printhead nozzle(s).
Electrical failure or poor electrical
connection at printhead.
Clean the Printhead.
Reseat the Printhead.
Replace the Printhead & wiper
roller.
Irregular or Jagged
vertical line(s) of
missing color.
Air in the system. Air bubbles blocking
nozzle(s).
Print Engine was opened to angle greater
than 60º.
Refer to “Printhead Cartridge
Conditioning”.
Do NOT open Print Engine to
angle greater than 60º.
Black scuff marks on
media or image
smudging occurs.
Media is making contact with the
printhead surface.
Install the Head Media Guide.
Try adding/removing PPS spacers.
Run the media in a different
orientation.
Incompatible media. Use media
that is not bent, bowed or buckled.
Blurry/Grainy Images
Partially clogged nozzle(s).
Incompatible media.
Low quality image being sent to printer.
Damaged/scratched nozzle surface
Clean the Printhead.
Use inkjet suitable media.
Use high quality graphics that are
compatible with your software
program.
Replace the Printhead & wiper
roller.

Neopost MACH 5 Specifications

General

Brand	Neopost
Model	MACH 5
Category	Printer
Language	English