SECTION 1
BEFORE YOU BEGIN
5
SECTION 1 – Before You Begin
The following troubleshooting guides are provided to assist you in solving any problems that might occur
with the Digital Color Printer. We have tried to make them as complete as possible, but this section will
always be evolving.
Recommended Troubleshooting Supplies
Items that a Technician should have available to them, when they visit a “Digital Color Printer” customer
(in addition to standard tools):
A box or ream of “inkjet suitable” media.
Known good set of Ink Tanks (Cyan M5C250-N, Magenta M5M250-N, Yellow M5Y250-N, Black
M5K250-N, Black M5K250-N);
Known good Printhead Cartridge (M5PRINT-N)
Known good Service Station (123-2483)
Lint-free cloths
Distilled or Deionized water
Computer (Win XP, Vista, Win 7, Win 8/8.1, Win 10; with USB 2.0/3.0 port) and USB cable. It would
be best if the computer system has been previously interfaced and tested with AS-950C. That way they
should have documents or jobs already setup to test with printer, drivers loaded, toolbox loaded.
Operations CD (contains printer software, drivers, operators guide, etc...)
Service Manual
Parts Manual; when available.
Access to internet.
Note: Part numbers, shown above (with “-N”), are for Neopost.
Remove “-N” for Rena Systems. Add “-H” for Hasler.
Common Service Tools Needed:
This list is in addition to standard tools.
Spring Hook
Needle Nosed Pliers
Side Cutters
Voltage Meter
SAE set of alan wrenches
#1 and #2 Philips Screwdriver
T-8/10/15 Torx drivers
Carpenters Level (18” or longer)
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