Neopost MACH 5 User Manual

SECTION 2
TROUBLESHOOTING
22
Feeding Problems
CONDITION
PROBLEM
SOLUTION
Intermittent feeding
Media Support Wedge not used.
Side Guides set too tight to media.
Dirty Feed Rollers.
Paper stuck together.
Uneven mail piece.
The Media Support Wedge adds a slope to
the stack and helps feeding.
Readjust Side Guides.
Clean the Feed Roller with distilled water
and a cloth. DO NOT use any solvents or
detergents as they may damage Rollers.
Fan media before placing it in Printer.
Tap inserts to front of envelopes and retry.
Multiple feeds
(double feeding)
Separator gap not set properly.
Worn Sheet Separators
Media stuck together.
Adjust Separators to thickness of media.
Replace worn Sheet Separators.
Fan the media before loading in Printer.
Failure to feed
Toolbox set to “Ink Estimation
Mode”
Side Guides set too tight to media.
Feed gap too tight.
Feed gap too loose.
Material is out of specification.
Motor on, Rollers not turning.
Clutch not engaging (forwarding
rollers turning, but paper feed
rollers not turning)
Motor not driving
No power.
Open Toolbox Ink Usage menu, Disable
(uncheck) Ink Estimation Mode and press
Submit.
Readjust Side Guides.
Adjust Separator to thickness of media
Adjust Separator to thickness of media.
Maximum thickness is 0.020".
Check for broken Drive Belt and replace.
Check for loose set screws on Drive
Pulley or Belt Drive Roller Pulley.
Check drive to clutch.
Check connection J551 at Main PCB.
Replace Clutch.
Check that motor is receiving power from
the power supply.
See Power Problems in this Section.
Jams
Paper path obstruction.
Paper not loaded properly.
Media Support Wedge not
adjusted properly.
Separators improperly adjusted.
Media curled or bent.
The Separators are worn.
PaperPath Exit sensor is having
trouble seeing the underside of the
media (non-reflective colors).
Feeder Encoder dirty misadjusted.
Clear jam and remove pieces remaining
under Printhead.
Try removing PPS spacers (blue plastic
inserts) from platen.
Instruct operator in proper loading of
media.
Adjust Media Support Wedge.
Adjust Separators to thickness of media.
Uncurl media.
Replace Separator tip.
In Toolbox, select (check) “Ignore Exit
Sensor”. Feature added with firmware
version 110928_u and higher.
Check/adjust Feeder Encoder

Neopost MACH 5 Specifications

General

Brand	Neopost
Model	MACH 5
Category	Printer
Language	English