SECTION 2
TROUBLESHOOTING
34
Misfeeds
Misfeeds can be corrected by readjusting the Sheet Separators to the media or replacing them. See
“Replacing the Sheet Separators”.
How to Zero the Tilt Sensor
CAUTION! Prior to using this option, verify that your printer is on a sturdy, level surface. This is of
utmost importance, since being out of level can cause the printer to perform poorly. Level the table
surface, Not the printer.
If the printer was recently powered on, wait at least 20 minutes before performing this task. This will allow
the printer’s electronics time to warm-up and its tilt sensor values to settle.
NOTE: If the Tilt error can be cleared by clicking on the “Clear Error” button in the Toolbox, then there is
no need to proceed.
Once you verify that the printer is on a sturdy level surface; proceed with the appropriate procedure below,
to reset the printer’s baseline to zero.
Using the PAPER and CANCEL buttons to Zero the Tilt Readings.
Valid for Printers with Firmware 110928_u or higher installed.
1. Open the Toolbox utility.
2. Simultaneously press and hold the PAPER and CANCEL buttons for 5 seconds. Then release
the buttons.
3. In the “User Control” screen; verify that the Tilt readings have been zeroed (0.0 + or – 0.20).
NOTE: If you are unable to zero the Tilt readings using this procedure; please use the process
described below “Using the Service Menu Features to Zero the Tilt Readings”.
4. If the Tilt readings have been zeroed but a “Tilt Error” is still showing at the top of the
Toolbox screen; click on the “Clear Error” button. This should clear the Tilt Error.
5. Hit the printer’s ON/OFF button to power-down the printer.
6. After the printer shuts down completely (all lights off), hit the ON/OFF button again to
power-up the printer.
NOTE: These last two steps are done to insure that the printer saves the settings.
Using the Service Menu Features to Zero the Tilt Readings.
Valid for printers with all firmware versions.
1. Open the Toolbox utility.
2. Click on “Service Menus”.
3. Type password (servicepw or 630). Try both.
4. Click on “Printer Maint Config”.
5. Click on the “Zero Tilt Sensor” button.
6. Go to “User Control” and verify that the Tilt readings have been zeroed (0.0 + or – 0.20).
7. If the Tilt readings have been zeroed but a “Tilt Error” is still showing at the top of the
Toolbox screen; click on the “Clear Error” button. This should clear the Tilt Error.
8. Hit the printer’s ON/OFF button to power-down the printer.
9. After the printer shuts down completely (all lights off), hit the ON/OFF button again to
power-up the printer.
Note: These last two steps are done to insure that the printer saves the settings.
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