Neopost MACH 5 User Manual

SECTION 2
TROUBLESHOOTING
25
Toolbox System Status Messages
Displayed, in red, in the M Series Toolbox utility.
SYSTEM STATUS
PROBLEM
SOLUTION
PAPERPATH_FEED_TIME
OUT
Out of Paper
Media is not reaching
the print engine.
Hesitation in media feed.
Load media into printer and press the
PAPER/RESUME button.
If media is present; check/adjust the
guides and separators.
Tip: It is also possible to get this error if
media jams after reaching the Paperpath
Exit sensor, and the trailing edge is still
in the Entry sensor. See below.
Possible Paper Jam; if
error is shown in
combination with
“Reason: Uncapped
printhead or clamshell
open” message.
See “Paperpath_Paperjam” solutions.
PAPERPATH_PRINTZONE
_BLOCKED
or
PAPERPATH_PAPERJAM
Paperpath: Entry:Yes Exit:Yes
or
Paperpath: Entry: No Exit:Yes
or
Paperpath: Entry:Yes Exit:No
No = not blocked
Yes = blocked (interrupted)
Paper Jam
Media jam detected.
Printer has detected that
one of the media sensors
is blocked (interrupted).
Carefully open the Clamshell, remove
jammed Media from printer and close the
Clamshell. The System Status message in
red should go away.
Toolbox “Paperpath” line should change
to: Paperpath: Entry: No Exit: No
After you clear the jam you can;
Press RESUME button to continue
printing or press the CANCEL button to
cancel the job.
Media thickness issue
detected. Indicates one
or more single sheets
stuck together and fed
through Printer.
Remove stuck together media from
Printer. Press RESUME button to
continue printing.
DOOROPEN_FRONT
Printer has detected that
the “Clamshell” is open.
Sensor cable P2002 may
be unplugged.
Z2i engine doesn’t have
switch. Must disable
recognition of switch.
Verify that the “Clamshell” is closed and
securely latched at both sides.
If closed; check clamshell latch & switch.
Use Scan Sensors feature in the Toolbox
Service Menus to test clamshell switch.
Select (check) the “disable_clamshell”
feature in the Service Menu, “Printer
Control Config”. To permanently save
change; be sure to power-down engine
after pressing Submit.
MAINTENANCE_BUSY
Printer is performing
maintenance.
No action required. Wait for printer to
finish.
Printer is waiting to
perform maintenance;
if error is shown in
combination with
“Reason: Uncapped
printhead or clamshell
Remove media from print engine. See
“Paperpath_Paperjam” solutions.
If problem continues, clean Paperpath
Entry and Exit sensors.

Neopost MACH 5 Specifications

General

Brand	Neopost
Model	MACH 5
Category	Printer
Language	English