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Neopost MACH 5 User Manual

Neopost MACH 5
204 pages
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MACH 5, AS-950C, HJ950C
DIGITAL COLOR PRINTER
SERVICE GUIDE
Revised: 09-27-17
Neopost Digital Print Group
3100 Horizon Dr., STE 100
King of Prussia, PA 19406-2660
Phone: (610) 650-9170
www.neopost.com
www.haslerinc.com
www.renausa.com

Table of Contents

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Neopost MACH 5 Specifications

General IconGeneral
Print Resolution1600 x 1600 dpi
ConnectivityUSB, Ethernet
Ink Cartridge Capacity250 ml (CMYK)
Printing TechnologyMemjet Technology
Maximum Print Width8.5 inches

Summary

Safety Precautions

General Safety Rules

Essential safety rules to observe when operating the Mach 5 printer.

SECTION 1 – Before You Begin

Recommended Troubleshooting Supplies

Items a technician should have available for troubleshooting.

Minimum Computer System Requirements

Specifies the necessary operating system, hardware, and software configurations.

Common Service Tools Needed

List of standard tools required for service.

Print Engine Reference Note

Clarifies that service manual information is based on Z3 and higher print engines.

Setup-Operations Questions

Directs users to the Operator's Guide for setup and operation queries.

SECTION 2 – Troubleshooting

Print Quality Issues

Identifies factors contributing to print quality problems and checks.

Examples of Print Quality Issues

Illustrates common print quality problems with causes and solutions.

Air in Printhead Nozzle Area

Describes symptoms and solutions for air bubbles in printhead nozzles.

Clogged Nozzles

Details symptoms and solutions for clogged, damaged, or dead printhead nozzles.

Color Mixing Issues

Explains causes and solutions for muddy, mottled, or distorted color output.

Scuff Marks and Smudging Issues

Addresses media contact and wet image smudge issues.

Fuzzy/Distorted Print

Lists reasons and solutions for fuzzy or distorted print quality.

The Ink Tank(s)

Troubleshooting for ink tank status, levels, and recognition issues.

The Printhead Cartridge

Troubleshooting for printhead issues like color mixing, missing lines, and scuff marks.

Power (Power-Up) Problems

Troubleshoots issues related to the printer not powering on or lights not illuminating.

Service Station Problems

Addresses issues with the service station drive motor, wiper motor, and removal.

Interface Communication Problems

Troubleshoots issues with the printer driver, Toolbox utility, and job sending.

Feeding Problems & Jams

Addresses issues related to feeding, multiple feeds, jams, and error messages.

Error’s and Warnings

Explains alert window messages sent from the driver and their solutions.

Toolbox System Status Messages

Interprets system status messages displayed in the Toolbox utility.

Air in Ink Lines

Procedure for resolving air bubbles in ink lines after printhead installation.

Jams in the Printer

Details causes of paper jams and procedures for removing jammed media.

How to Zero the Tilt Sensor

Procedures for calibrating the printer's tilt sensor.

SECTION 3 – Toolbox Service Features

Using the Printer Toolbox

Instructions on how to open and navigate the Printer Toolbox interface.

Firmware Download Feature

Guide on downloading and installing the latest printer firmware.

Diagnostics Menu

Explains various diagnostic print options available in the Toolbox.

System Settings

Instructions for configuring network settings and date/time.

Service Menus

Accessing advanced printer control and maintenance menus using a password.

SECTION 4 – Measurements and Adjustments

Drive Belt Tension Adjustment

Steps for adjusting the drive belt tension using a specific tool.

Power Supply

Information on the power supply unit, measurements, and troubleshooting.

Media Sensors

Details on feed sensor tests, adjustments, and cleaning.

Dual Pinch Valve Connection

Resolving messages related to the dual pinch valve and its connector.

SECTION 5 – Disassembly/Assembly Procedures

Preparing the Printer for Service

Steps to prepare the printer for service, including depriming.

Left-hand (Operator) Side Covers

Instructions for removing and reinstalling the left-hand side covers.

Right-hand (Non-Operator) Side Cover

Instructions for removing and reinstalling the right-hand non-operator side covers.

Replacing the Main PC Board (MPCA)

Procedure for replacing the main PC board (MPCA).

Removing the Print Engine

Step-by-step guide for removing the print engine assembly from the printer.

SECTION 6 – Service Maintenance

Maintenance Schedule

Outlines maintenance tasks based on frequency (as needed, daily, bi-weekly, monthly, yearly).

Replacing the Ink Tanks

Step-by-step guide for safely replacing ink tanks when ink runs out.

Replacing the Printhead Cartridge

Procedure for safely removing and installing the printhead cartridge.

Removing the Service Station

Step-by-step instructions for removing the service station.

Installing the Service Station

Detailed steps for installing a new or cleaned service station.

Preparing Printer for Transport

Procedures for local relocation and remote shipping of the printer.

APPENDICES

Appendix A – Specifications

Technical specifications for the printer, including speed, media size, and resolution.

Appendix C – Service Station Guide Installation Instructions

Instructions for installing the service station guide for proper alignment.

Appendix D – Ink Delivery System (IDS)

Explanation of the ink delivery system's theory of operation.

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