Neopost MACH 5 User Manual

SECTION 2
TROUBLESHOOTING
29
Toolbox System Status Messages (continued)
Displayed, in red, in the M Series Toolbox utility.
SYSTEM STATUS
PROBLEM
SOLUTION
[Crit 63 03-phead offline
cancelpage restart]
J250/260 Disconnected or Swapped:
System Status: [Crit 63 03-phead offline
cancelpage restart]
Mech State: STANDBY
Mech Status: [Crit 63 03-phead offline
cancelpage restart]
Maint Status: MAINT
Reason: Printhead error
Firmware: 20130820
Serial Number: SG16PZ401713
Printhead: A022C5 - Primed
Problem communicating
with Printhead or Pen
Board. Dirty/damaged
contacts.
Cable unplugged or
swapped.
Cable or Board fault.
Eject Printhead and inspect/clean
contacts (printhead and pen board).
Look for bent pins.
Replace Printhead
Check/reseat the Cat5 cables (P250/260
& J250/260) that connect between the
Main PCB and Pen Board. Make sure
cable positions were not mistakenly
swapped.
Try replacing Cat5 cables.
Try replacing the Main PCB.
Try replacing the Pen Board.
PRINTHEAD_MISSING
NOTE: This message can be
misleading. If a printhead serial
number (example: A022C5) is
displayed the printer is seeing that a
printhead is installed.
Printhead Latch Open:
System Status: PRINTHEAD_MISSING
Mech State: STANDBY
Mech Status: ONLINE
Maint Status: MAINT
Reason: Uncapped printhead or clamshell
open
Firmware: 20130820
Serial Number: SG16PZ401713
Printhead: A022C5 - Primed
J2001 Disconnected:
System Status: PRINTHEAD_MISSING
Mech State: STANDBY
Mech Status: ONLINE
Maint Status: MAINT
Reason: Printhead error
Firmware: 20130820
Serial Number: SG16PZ401713
Printhead: A022C5 – Primed
System hasn't fully
initialized.
Printhead Latch open or
problem with latch
sensor signal.
Maintenance may be
disabled.
If just powered on, or printhead was
just installed; wait a few minutes, error
should clear by itself.
Make sure printhead latch is closed.
Check cable J2001 at Main PCB.
Check Latch Sensor using
Sensor_Check_Script.
NOTE: This sensor output is not shown
in Toolbox, Scan Sensors feature (FW
20130820).
Make sure “disable_maint” is
unchecked it Toolbox; under Service
Menus, Printer Maint Config. If not,
uncheck, press Submit and them power-
down the print engine.
You may also want to check for proper
Printer Control Config settings at this
time. You can use the "Reset to Factory
Settings" button, if you are unsure of
the proper settings. Make a note of the
tof_adjustment and left_adjustment
before resetting.
IMPORTANT! Make sure you power-
down the print engine properly,
after submitting changes; or they will
not be permanently saved. They will
revert back to previous settings if print
engine is not powered-down properly.
PRINTHEAD_MISSINGQA
P1 Disconnected:
System Status: PRINTHEAD_MISSINGQA
Mech State: STANDBY
Mech Status: ONLINE
Maint Status: MAINT
Reason: Printhead error
Firmware: 20130820
Serial Number: SG16PZ401713
Printhead: 0 * pwm - 1008 set load [expr
{[fmult -6 - Primed
No printhead installed
Printhead not making
proper connections.
Problem with printhead.
Cable unplugged,
damaged or
misconnected.
Install Printhead Cartridge.
Remove printhead and check/clean
contacts; then reinstall printhead. Look
for bent pins at Pen Board.
Replace printhead.
Check the P1 (MPCA P1) connection at
the Main PCB.
Try re-seating this connection.

Neopost MACH 5 Specifications

General

Brand	Neopost
Model	MACH 5
Category	Printer
Language	English