Neopost MACH 5 User Manual

SECTION 2
TROUBLESHOOTING
28
Toolbox System Status Messages (continued)
Displayed, in red, in the M Series Toolbox utility.
SYSTEM STATUS
PROBLEM
SOLUTION
TILT_ERROR
or
EXCESSIVE_TILT_ERROR
The printer’s electronics
have detected that the
print engine is too far
out of level.
Tilt sensor needs to be
re-calibrated.
If just powered on, wait a few minutes;
error may clear by itself. Once Tilt
level reading changes to “black” you
can clear the error using the “Clear
Error” feature in the Toolbox.
Make sure printer is placed on sturdy,
level, worktable. Do NOT level the
printer, level the table. Do NOT move
the printer while the power is on.
If problem persists; see “How to Zero
the Tilt Sensor”.
MECH_FAIL_PERMANENT
Reason: Sled lift failed
Reason: Ink valve failed
Reason: Sled home failed
[Fatal 71 02-? Offline cancelpage]
NOTE: If you get this error, please
update the printer’s firmware to
20130820 or higher. After doing so,
you will see the message change to:
MECH_FAIL_PERMANENT
Mechanical failure or
sensor failure. One of
the printer’s mechanical
components was not
properly registered at the
expected position.
If the Service Station was just installed;
check to be sure it was installed
properly.
Depending on the “reason”; check/ the
associated component and related
sensors.
Using the Scan Sensors page in the
Toolbox, perform the toggle test on the
Sensor responsible for registration of
the failed mechanical component
position.
Lifter Arm Sensor is dirty or damaged,
Lifter Motor Cable is unplugged,
operator's side Lifting Arm is damaged,
or the Lifting Arm mechanism is stuck.
Dual Pinch Valve problem: Check
Sensor board connector and
flag/sensors alignment. Check Valve
motor connector.
Check P2005 cable on MPCA.
At this point, this error may represent
an Ink Pump error, since there is no
return signal from the pump and
therefore, a separate message
describing an Ink Pump error.
Check/replace the Ink Pump.
System Status: ONLINE
Reason: Uncapped printhead or
clamshell open
Service Station was just
ejected (using Eject
Service Station button).
Service Station Home or
Index Sensors are
damaged/malfunctioning
Re-install the Service Station (as
outlined in this manual)
Use the Toolbox Scan Sensors feature
to test these sensors. May need to
remove Service Station and manually
interrupt/uninterrupted each sensor.

Neopost MACH 5 Specifications

General

Brand	Neopost
Model	MACH 5
Category	Printer
Language	English