TABLE OF CONTENTS
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Table of Contents
SECTION 1 – Before You Begin 5
Recommended Troubleshooting Supplies 5
Common Service Tools Needed: 5
Minimum Computer System Requirements 6
Print Engine Reference Note: 6
If you Have Setup-Operations Questions: 6
SECTION 2 – Troubleshooting 7
Print Quality Issues: 7
Examples of Print Quality Issues (including possible causes and solutions) 8
Scuff Marks and Smudging Issues: 11
Fuzzy/Distorted Print 13
The Ink Tank(s) 14
The Printhead Cartridge 15
The Printer 17
Dots or Lines Printed on Media 17
Power (Power-Up) Problems 18
Service Station Problems 19
Interface Communication Problems 21
Feeding Problems 22
Error’s and Warnings 24
Alert Window Messages 24
Toolbox System Status Messages 25
Air in Ink Lines 31
Ink Accumulating in the Wrong Areas of the Printer 32
Jams in the Printer 33
Removing Jammed Media 33
How to Zero the Tilt Sensor 34
SECTION 3 – Toolbox Service Features 35
Using / Opening the Printer Toolbox 35
Firmware Download Feature 36
Diagnostics Menu 36
System Settings 38
Service Menus 39
Printer Maintenance Configuration Screen: 40
Printer Control Configuration Screen: 41
Scan Sensors Screen: 42
Commands Help Screen: 43
Exit Service Menus: 43
SECTION 4 – Measurements and Adjustments 44
Drive Belt Tension Adjustment 44
Power Supply 45
Media Sensors 46
Feed Sensor 46
Print Engine Sensors 48
Feeder Encoder Sensor and Encoder Wheel 49
Dust Exhaust Fans 50
Feeder Motor (feed section) 50
Clutch (Feed Roller Drive) 51
Feed Roller Drive Pulley Test: 52
Print Engine Clamshell (Door) Switch 52
Dual Pinch Valve Connection 53
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