SECTION 2
TROUBLESHOOTING
30
Toolbox System Status Messages (continued)
Displayed, in red, in the M Series Toolbox utility.
Printhead priming
process has failed.
If just powered on, wait a minute; error
may clear by itself.
If priming fails; replace missing/empty
Ink Tanks or Tanks that are reading less
than 30%.
Check for kinked or pinched ink tubes
(Forwarding Roller Guide Assembly
may be pinching tubes).
Wet print nozzles using deionized or
distilled water and try re-priming again
Warning: If priming fails a second
time, let printer sit for a few hours
before attempting again.
Release Printhead and reinstall; using
proper techniques.
Job was canceled by
user pressing the
CANCEL button.
Job was interrupted by
“Clamshell” being
momentarily opened.
Wait until print job has cleared from
printer. Then manually clear job from
computer’s print queue. Then send new
print job.
Check that “Clamshell” is securely
latched, and then press “Clear Error”
button to continue.
If problem continues check Paperpath
Entry sensor, Clamshell Latches and
Switch.
Wiper Motor is
overheated due to
performing a Wiper
Transfer (removing
excess ink off Service
Station Wiper) too often
or for multiple or
extended periods. Printer
will continue
maintenance after Wiper
Motor cools down.
Message will disappear
once the temperature
returns to operating
range.
Wait for Wiper Motor to cool down,
Printer will automatically resume
operation. NOTE: If running a number
of short jobs or jobs on smaller media,
reset Mid-Job Servicing interval to a
higher number of pages.
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