45762101TH Rev.1
2-20
2. TROUBLESHOOTING PROCEDURES
No.
Category
PJL Status
Code
Error Warning Description
11 Error 40959 (K) 1
2
3
4
5
Please check %COLOR% Toner
Cartridge.: %ERRCODE%
Please see Help for details.
Something is wrong with
the toner sensor.
This status is indicated in
Shipping Mode only.
If the same error is
detected in FACTORY
Mode, it is indicated as
service call of 163.
Error 543 : K
12 Error 30034 1
2
3
4
5
Paper Size Error
Please open the scanner unit and
the top cover
and check paper size.
Please see Help for details.
Inappropriate size paper
was fed from a tray.
Check the paper in the
tray or check for Multiple-
feed. Open and close the
cover to perform recovery
printing, and continue.
Error 400
13 Error 40077 1
2
3
4
5
Paper Jam: 390
Please open the scanner unit and
the top cover.
Please see Help for details.
Paper Jam occurred
during paper feeding from
tray.
Error 390 : MP Tray
14 Error 40077 1
2
3
4
5
Paper Jam: %ERRCODE%
Please pull out the paper cassette
of the indicated tray.
Please see Help for details.
Paper Jam occurred
during paper feeding from
tray.
Error 391 : Tray1
Error 392 : Tray2
15 Error 40078
(380,381)
40079
(382)
1
2
3
4
5
Paper Jam: %ERRCODE%
Please open the scanner unit and
the top cover.
Please see Help for details.
Jam has occurred in
paper path.
Error 380 : Feed
Error 381 : Transport
Error 382 : Exit
16 Error 40819 1
2
3
4
5
Paper Jam: 389
Please open the scanner unit and
the top cover.
Please see Help for details.
Jam has occurred in
paper path.
Error 389 :
Printing Page lost
No.
Category
PJL Status
Code
Error Warning Description
17 Error 40054 1
2
3
4
5
Paper Jam: 372
Please open the scanner unit and
the top cover.
Please see Help for details.
Jam has occurred nearby
DUPLEX unit.
Error 372 :
Misfeed from Duplex
18 Error 40996 (K) 1
2
3
4
5
Please install new Image Drum
Unit.
Please see Help for details.
The life of the image drum
(Alarm)
Error 353 : K
Warning status takes
effect at Cover Open/
Close.
19 Error 40936 (K) 1
2
3
4
5
Please install new Image Drum
Unit.
Please see Help for details.
The toner empty error is
occurred after the image
drum reached its life.
Error 563 : K
This is displayed until
a user exchanges the
image drum.
20 Error 40914 (K) 1
2
3
4
5
Please check %COLOR% Toner
Cartridge.: %ERRCODE%
Please see Help for details.
Shows that the toner is
not supplied (the toner
cannot be detected).
The lever of toner
cartridge may not be
locked, or toner cartridge
may be set with protection
tape.
Shows that the toner
cartridge lever has not
been locked.
%ERRCODE%: specifies
3 digits error code.
Error 547 : K
21
Error
+
Information
- 1
2
3
4
5
%COLOR% Toner Empty: %ERRCODE%
For Maximum Performance Always
Use %COMPANY_NAME% Original
Please see Help for details.
This should be appeared
after the toner empty
error messages when
OKIORIGINALCONSUMABLEDISPLAY
is ON to display this.
Error 413 : K
22 Error 40716 1
2
3
4
5
Connect to PC failed.
Please see Help for details.
Close
Indicates that it is failed to
connect to PC.
If the OK key is pressed,
it shift to stand-by screen.
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