Diagnostic information 2-61
Option trays 2 and 3 service check
Step Questions / actions Yes No
1 Are two option trays being used? Go to step 2. Go to step 4.
2
If two option trays are being used, is the 550
sheet tray on the bottom?
Go to step 4. Go to step 3.
3
Switch the order of the trays so the 500 sheet
tray is on the bottom, and print a page from
both trays.
Did the pages print from both trays?
Problem resolved Go to step 4.
4
Inspect the paperfeed tires on the tray that fails
to pick.
Do they appear worn.
Go to step 5. Go to step 6.
5
Replace the paperfeed tires on the faulty tray
and print a page with media from the affected
tray.
Did the page print?
Problem resolved Go to step 6.
6
Check the option cable connected to JOPT1
for continuity.
Is there continuity?
Go to step 8. Go to step 7.
7
Replace the cable and print from both option
trays.
Did the pages print from both trays?
Problem resolved. go to step 8.
8
Print a menu settings page.
Are all the attached option trays listed on the
first page of the menu settings pages?
Note: If two option trays are used,
the 650 sheet will appear as tray 2,
and the 550 sheet tray will appear
as tray 3.
Go to step 9. If the 550 sheet option failed
to appear, got step 9.
If the 650 sheet tray failed to
appear, go to step 10.
9
Remove the 650 sheet tray from the printer,
attach the 550 sheet tray directly to the printer,
and print a page from the 550 sheet tray.
Did the page print?
Go to step 11. Replace the 550 sheet tray.
10
With only the 650 sheet tray attached to the
printer, print a page from the 650 sheet tray.
Did the page print?
Go to step 11. Replace the 650 sheet tray.
Y112730-2
To Next Page
Loading...
Need help?
General
