Troubleshooting and Diagnostics 145
P/N CLS151164 Rev. B LabChip GX Touch/GXII Touch User Manual PerkinElmer, Inc.
Troubleshooting and Diagnostics
This section contains the following topics to help troubleshoot
problems with the LabChip GX Touch software:
• Searching for Events in the EventLog Tab on page 145
• Viewing Current Events in the EventLog Tab on page 146
• Viewing Past Events in the EventLog Tab on page 146
• Error Messages on page 147
• Diagnostics on page 152
• Calibration Failures on page 160
• Troubleshooting Assay Problems on page 162
• Software Problems on page 163
— Cannot Save a File on page 163
— Computer Software Lock-Ups on page 164
— Cannot Connect to Remote CDR Server on page 164
• Zipping the Log Files on page 165
Searching for Events in the EventLog Tab
Events and errors display in the EventLog Tab. Events and errors
that occur during the current software session are displayed in the
Current Events tab. Events and errors that occurred during
previous software sessions are displayed in the Past Events tab.
To search for a specific event:
1 Touch the Views button on the Navigation Bar.
2 Touch the EventLog button to open the EventLog Tab.
3 Touch the Search button.
4 In the Events list, select All Events, Current Events, or Past
Events.
5 In the Search text box, type the text to search for, and touch the
Search button. The Source, Event Code, and Description fields
are searched. The search results display in the Search Result
fields.
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