Troubleshooting and Diagnostics 164
P/N CLS151164 Rev. B LabChip GX Touch/GXII Touch User Manual PerkinElmer, Inc.
Computer Software Lock-Ups
If a computer or software lock-up occurs:
1 If the LabChip GxP option is installed, type your user name and
password on the Unlock Application Window.
2 If this is not successful, or if the LabChip GxP option is not
installed, try to exit and then restart the LabChip GX Touch
software.
3 If this is not successful, exit the LabChip GX Touch software
using the Task Manager: (Access the Task Manager through
the Control Panel.)
4 If the Task Manager cannot be accessed, try one or all of the
following:
• If a keyboard is connected, press the Ctrl, Alt, and Delete
keys on the keyboard simultaneously.
• Perform a hard reboot by turning off the computer (press and
hold the Power button) and then restarting it.
5 Contact PerkinElmer Technical Support (see page 3).
Cannot Connect to Remote CDR Server
If experiencing trouble connecting to the CDR server computer:
• Ensure server security is not blocking the following server side
services from receiving incoming connections:
• Sqlservr.exe TCP/1433 UDP/1434
• SVNserve.exe TCP/3690 UDP/3690
• Ensure that the server computer is reachable from the GX
Touch client by pinging it from DOS Command window on the
client computer.
• Verify that the network provides a DNS for name to IP mapping.
• The Windows Name Service will not work for name mapping
the SVN connection.
• If the server computer does not have an entry in the DNS,
the server IP address must be used for mapping and the IP
address must be assigned statically.
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