Troubleshooting and Diagnostics 163
P/N CLS151164 Rev. B LabChip GX Touch/GXII Touch User Manual PerkinElmer, Inc.
Software Problems
If any of the following software problems occur, follow the
suggestions to correct the problem:
• Cannot Save a File
• Computer Software Lock-Ups
• Cannot Connect to Remote CDR Server
Cannot Save a File
File has been saved as a Read Only file.
If editing an existing file, verify the file is not Read Only. If it is, the
title bar shows Read Only after the file name. Read-only files can
be edited and saved with a new name or in a new location with the
same name, but cannot be saved over the original file.
Hard drive is full.
Verify there is sufficient free space on the hard drive to save the file.
If not, clear some space on the hard drive. Archive files that are not
being used to another location.
If sufficient space is available, close all open applications and then
restart the computer. After the computer restarts, open another file,
and save it to verify the Save function is working properly.
LabChip GX Touch software is corrupted.
Reinstall the software. If the problem persists, contact PerkinElmer
Technical Support (see page 3).
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