Detailed Description of SP5-749
D129/D130 3-286 SM Appendix
3.13.5 POSSIBLE SOLUTIONS FOR IMPORT/EXPORT PROBLEMS
If an error occurs, check the log's result code first. Values other than 0 indicate that an error
occurred. The result code will appear in the circled area illustrated below.
- Example of a log file
If you cannot solve the problem or do not know how to solve it after checking the code, note
down the error log entry, and then contact your service representative.
Result Code Cause Solutions
2 (INVALID REQUEST)
A file import was attempted between
different models or machines with
different device configurations.
Import files exported from the same model
with the same
device configurations.
4 (INVALID OUTPUT
DIR)
Failed to write the device
information to the destination
device.
Check whether the destination device is
operating normally.
7( MODULE ERROR)
An unexpected error occurred
during import or export.
Switch the power off and then back on, and
then try the operation again. If the error
persists, contact your service representative.
8 (DISK FULL)
The available storage space on the
external medium is insufficient.
Execute the operation again after making
sure there is enough storage space.
9 (DEVICE ERROR)
Failed to write or read the log file. Check whether the path to the folder for
storing the file or the folder in which the file
is stored is missing.
10 (LOG ERROR)
The hard disk is faulty. Contact your service representative.
Rev. 11/15
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