Samsung Galaxy Note5 - Contact Sprint for Assistance with International Service

Global Services 264
1.
Fromhome,tapApps >Settings >Mobile networks.
2. TapData roaming,andthentaptheDataOn/OffswitchbelowInternationaltoenabledata
roaming.
Access Email and Data Services on Internationally on CDMA Networks
IfdataserviceisavailableonaninternationalCDMAnetwork,thenyouonlyneedtosetthephoneto
CDMA;youwillnotneedtoselectthespecificcarrier.Selectingaspecificcarrierisonlynecessary
forprovidersontheGSMnetwork.IfyourphonehasautomaticallyselectedaGSMnetworkwhile
traveling,thenyouwillneedtosetthephonetoCDMAtoaccessCDMAdataservices.(SeeEnable
GlobalRoamingMode.)Visitsprint.com/swwforalistofservicesavailableineachcountry.
Contact Sprint for Assistance with International
Service
IfyouexperienceanyissueswithvoiceordataserviceswhileoutsideoftheUnitedStates,Sprint
offerscustomersupport24hoursaday.Intheeventthatyoudoexperienceanissue,trythe
followingactions:
n Firsttrypoweringyourphoneoffandthenbackon;thiswillforceyourphonetoreregisterwith
thenetwork.
n Trymanuallyselectinganothernetwork.Informationforselectingnetworkscanbefoundinthe
phoneguide.
Ifneitheroftheseactionsresolvesyourissue,youwillneedtocontactcustomerservice(seebelow).
Whencallingtoreportanissue,thefollowinginformationwillbebeneficialintryingtoresolveyour
issueasquicklyaspossible:
n Yourwirelessphonenumber.
n Thecityandcountryyouaretravelingin.
n Anyerrormessagethatdisplaysonyourphoneorthatyouheardwhentryingtoplaceacall.
n Iftheissueiswithdata,wereyouabletoplacevoicecalls?
n Iftheissueiswithvoiceservice,wereyouabletoaccessdata?
Please call the numbers below if you need assistance:
WhileintheUnitedStates:Call1-888-226-7212.
WhiletravelingoutsidetheUnitedStates:
n
InGSMmode:Touchandhold0 ,andthendial1-817-698-4199.
n InCDMAmode:Enterthecountrycode,andthendial1-817-698-4199.
Thereisnochargeforthiscallfromyourwirelessphone.