satmap active 20 - Troubleshooting

Software v3.0.11065
© Satmap Systems Ltd 2017
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21. Troubleshooting
•Ifyourunitfailstorecognizeamapcard:Switch
off the unit and remove the card. Switch the unit
on again and re-insert the card. Also be sure to
check you are on the latest version of software
(download available from our website).
• If your screen ickers: Wait 10 minutes or so
and it should stop. Some flickering is normal and
happens when using a strong power source such
as when using the supplied AA Lithium Energizers
(the most powerful AA batteries on the market).
•Ifwatergetsunderthescreencover:Remove the
cover and gently wipe away the moisture with a
soft cloth. Any direct hand pressure may mark the
inner screen. (Refer to section 2.06 for more tips
on how to care for your unit).
•'Snailtrail'isnotdisplaying: Make sure you have
a GPS lock and the trip log is recording (TRIP LOG
> Start). Check the snail trail is on by going to GPS
MAP > POSITION INFO via centre press > Turn Trail
On. Here you can also adjust the size of the dots.
•Softwarehasbeenupgradedbutisstillshowing
oldversion:Ensure that Hibernate Timeout is
turned off (MAIN MENU > Settings > Advanced
Power Control > Hibernate Timeout). Press the
PowerOff button and select Yes to switch the
unit off. Switch the unit back on and check the
software has been installed by going to
MAIN
MENU > Settings > About
.
•Unitisslow/freezing: Make sure you have the
latest version of the software (download available
from our website). It is a good idea to reset the
trip log, (TRIP LOG > Menu > Reset All) as it uses
up memory on your unit. Make sure you back
up any data beforehand. You can also reset all
the settings to the factory default (MAIN MENU >
Settings > Default > Yes)
.
• For further assistance or additional queries please
contact our technical department on +44(0)845
8730101. Please also check our FAQs on
www.satmap.com.