Station Features 104 FlexSet 120S/280S User Guide
Help: Requesting
Help: Requesting
The Help Requesting feature allows you to alert a pre-selected station while you are in conversation with a request
for help. The Help feature is operated while your current call is in progress, without disrupting the call. Once you
have agreed upon a partner for the help procedure, a predetermined action can take place between you and your
partner when Help is activated.
A DSS key must be programmed to activate Help Requesting.
Programming a Help Requesting key
1. Press [Setup] [ProgKy].
2. Choose and press the DSS key.
3. Dial feature access code (default dial number: #1443)
4. Dial the destination station.
The destination must be another keyset equipped with a display.
5. Press the selected DSS key again.
6. You may program many keys, each with a different
destination.
To program additional keys, repeat steps 1 - 5.
Sending a Help Request
During a call when you need help, press the HELP DSS key and continue the call, while watching the HELP key
LED. Your HELP key LED is lit while the destination phone rings. The LED winks when the call is answered.
The destination station views the help message on their station display while their station is ringing. Wait for help or
press the HELP key again.
TIP: Discuss with co-worker/partner what Help procedure should be performed when Help is requested.
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